Crawley Town FC

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Terms and Conditions


During the ordering process the system issues a Reservation Identity Number (RID), this number is shown next to the ticket details in the Checkout - the RID has an expiry time attached to it, such that if you do not complete the order before the RID expires, the tickets will automatically be 'removed' from your shopping basket.
The time allocated is approx 15 minutes.

We may from time to time collect personally identifiable information that you voluntarily provide to us when you place an order, send us a letter or e-mail, give us a telephone call or fax, or sign up to our newsletter and marketing campaigns. This information may include your name, mailing address, e-mail address, telephone number, and fax number.

You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information in order to process your orders or to send you offers or information that you request.

From time to time our web site may utilise "cookies" for limited purposes. Cookies are small data files that are stored on your computer's hard drive. Cookies do not give us control over your computer. Other websites accessible from our site may also use cookies, but we have no access to or control over these cookies.

The personally identifiable information that you voluntarily provide to us will be used to process your orders, notify you about new services or special promotional programs, send you offers or information, or inform you of the outcome of promotional campaigns in which you voluntarily participated. We may contact you if we have questions with regard to your communication. We may also use your e-mail address to identify you on our internal systems.

We will not disclose personally-identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time such information is collected.

We may share personally identifiable information with law enforcement or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud, or to enforce our web site terms of use. Personally identifiable Information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our businesses. We occasionally conduct surveys, or other promotional programs that involve the collection of personally-identifiable information. Participation in these programs is completely voluntary, so that you have a choice whether to disclose the requested information without limiting your ability to place orders for products and services. Personally identifiable information requested may include contact and demographic information. Contact information will be used to notify you of the outcome of such programs. Survey information may be used or disclosed for purposes of monitoring or improving the performance of our operations.

We reserve the right to change our data practices from time to time.

It is important that our databases are accurate and up-to-date. To exercise your rights to access and make appropriate changes or deletions to personally identifiable relating to personally identifiable information we have gathered about you, please call a customer service representative. As a caller, we must verify your identity before granting you access to any information.

Our databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Privacy Statement. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Terms & Conditions

Users should check these Terms and Conditions periodically. By using the Site after changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.

Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these Terms and Conditions, please do not enter the Site.

If a game is postponed tickets purchased for the new date will be valid. Supporters unable to attend a match on a new date will be offered tickets to an alternative fixture. If a supporter is unable to attend the re-scheduled game or an alternative match during the season a refund will be made.

If a game is postponed prior to kick off but after supporters have already entered the stadium they will be entitled to free admission to the re-arranged fixture.

Supporters unable to attend a postponed match on its new date will be offered tickets to an alternative fixture. If a supporter is unable to attend the re-scheduled game or an alternative match during the season a refund will be made.

If a match is abandoned after kick-off supporters will be entitled to reduced admission to the re-arranged game. Prices and ticket selling arrangements in such instances will be notified on the club’s website.

No refunds for tickets purchased for a match will be offered after the fixture has been played.


All companies that we feature on the Site are solely responsible for their own obligations to you.

No person under the age of 18 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 18 years of age or older.


" Cookies" are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a site. If you prefer not to accept a cookie, you can set your web browser to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, please be aware that you will not be able to place any orders unless the cookies are turned on.

Trademarks, Copyrights & Restrictions

This Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips, video clips (the "Materials") is the property of Medoc Computers Ltd and its affiliates, sponsors, and licensors and are protected from unauthorised copying and dissemination by copyrights that are owned or licensed by the Company and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from the site or any other web site owned or operated by the Company without the prior written permission of the Company. However, you may download or make one copy of the Materials and other downloadable items displayed on the Site, provided that the same are not used for any commercial purpose, distributed to third parties or offered for sale to third parties, and further provided that all copyright and other notices contained in the Materials are left intact. Any modification of the Materials, or any portion thereof, or use of the Materials for any other purpose constitutes an infringement of the Company's copyrights and other proprietary rights. The use of these Materials on any other web site or networked computer environment is prohibited and such unauthorised use may violate copyright, trademark and other similar laws. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Site or any information displayed on this Site, through the use of framing or otherwise, except: (a) as expressly permitted by these terms and conditions; or (b) with the prior written permission of the Company or the respective owner.


Although the Company is not obliged to do so, it will have the right, but for the avoidance of doubt not the obligation, to review your communications through the site to determine whether they comply with these Terms and Conditions and applicable laws or regulations. The Company will comply with any court order in disclosing the identity or location of any person posting communications through the Site.


The Company is not responsible for the content of any sites that may be linked to or from the site or any bulletin board associated with the Company. These links are provided for your convenience only and you access them at your own risk. Any other web site accessed from this Site is independent from the Company, and the Company has no control over the content of that other web site. In addition, a link to any other web site does not imply that Company endorses or accepts any responsibility for the content or use of such other web site. In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by the Company of that third party or of any product or service provided by a third party.

Privacy Issues

The Company is committed to protecting the security and confidentiality of all personal data collected or otherwise processed through the Site. Our Privacy Policy summarises what personal information we may collect and process and what we will do with such information. You should review our Privacy Policy before providing any personal information to the Company. Any changes made to the Privacy Policy will be posted in the Privacy Policy.

Details of Products & Services

Any email correspondence does not constitute an offer to sell or an acceptance of your offer to purchase any such products. We reserve the right to limit the quantity of any item sold, vary the specification, or prohibit a sale altogether.

Disclaimers & Indemnity

By using the Site you agree to indemnify the Company, its officers, directors, employees, successors, agents, distributors, sponsors, and affiliates for any and all claims, damages, losses, liabilities and causes of action (including legal expenses) arising out of or relating to your breach or alleged breach of these Terms and Conditions (including without limitation, claims made by third parties for infringement of intellectual property rights), or for any content that is provided by you. You agree to co-operate as fully as reasonably required in the defence of any claim. The Company reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. The information contained in this Site is for general guidance on topics selected by the Company. Such information is provided on a blind-basis, without any knowledge as to your industry, identity or specific circumstances. There may also be delays, omissions, or inaccuracies in information contained in this Site.

The information on this Site is provided with the understanding that the Company and various authors and publishers providing such information are not engaged in, and that providing such information does not constitute the rendering of legal, accounting, tax, career or other professional advice or services. As such, information on this Site should not be relied upon or used as a substitute for direct consultation with professional advisers.

This site contains facts, views, opinions, statements, and recommendations of individuals and organisations. The Company will not be liable or responsible for the content including the accuracy, integrity, quality or reliability of any communication, advice, opinion, statement, or other information displayed, uploaded, or distributed through the site or for any errors or violations of laws or regulations. You acknowledge that any reliance on any such communication, opinion, advice, statement, or information will be at your sole risk.

The materials on this site are transmitted and distributed "as is" and appear on the site without express or implied warranties, conditions, terms or representations of any kind, including, but not limited to, any implied warranty, condition, term or representation as to satisfactory quality or fitness for a particular purpose and all such warranties, conditions, terms and representations are specifically excluded. There is no warranty, condition, term or representation as to the quality, accuracy, completeness, and validity of any materials on the site, and no warranty, condition, term or representation that the functions contained on the site will be uninterrupted or error-free, or that defects will be corrected.

Limitation of Liability

Neither the company, nor its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates or third parties providing information on this site are responsible or liable for any special, incidental, indirect or consequential loss or damages or any loss of data, profits, income, goodwill, contracts, use of money, or any other loss or damage whatsoever arising out of or in connection with the use of, or the inability to use, this site or the information contained on this site, even if the Company has been advised of the possibility of such damages or otherwise and whether arising in tort (including negligence), contract or otherwise. Nothing in this paragraph shall exclude or restrict liability for fraud or death or personal injury caused by negligence. Subject to the foregoing sentence, in no event shall the Company, or any other third party providing information on this site, be liable to you for any damage or loss or for any cause of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence), breach of statutory duty or otherwise.


The Company operates the Site from its offices within the United Kingdom. The Company makes no representations that content and materials on the Site are legal or appropriate for use from outside the United Kingdom. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws.

This Agreement will be governed by and construed in accordance with English law. You irrevocably submit to the exclusive jurisdiction of the English courts in respect of any claims brought to enforce these Terms and Conditions or matters related to the Site ; provided, however, that notwithstanding anything contained in these Terms and Conditions to the contrary, the Company shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce the Company's rights hereunder through specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises.


If any provision of these Terms and Conditions is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will remain in force. Failure by the Company to exercise or enforce any right conferred by these Terms and Conditions shall not be deemed to be a waiver of any such right, nor operate so as to bar the exercise or enforcement of such right or any other right on a later occasion. These Terms and Conditions constitute the entire agreement between you and the Company concerning your use of the Site, and the Agreement will not be modified without the written consent of a director of the Company. You may not assign these Terms and Conditions nor any of its rights or obligations under these Terms and Conditions. The Contract (Rights of Third Parties) Act shall not apply to these Terms and Conditions.


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