Terms & Conditions
Refunds and Exchange
If for any reason you are unhappy with your purchase, return it to us within 2 weeks of receipt in an unworn/unused condition for a full refund or exchange. We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes his squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned. We are unable to offer refunds or exchanges on the following lines – DVDs, Jewellery, Petwear & Underwear.
Returns should be marked for attention of: Wolves Direct Molineux Stadium Waterloo Road Wolverhampton WV1 4QR
We would advise that you send the goods by special delivery. As Wolverhampton Wanderers cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.
Cancellation of Order
You may cancel your order for goods at any time up to the 7th working day after you receive the goods, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to firstname.lastname@example.org. Once you have notified Wolverhampton Wanderers that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, Wolverhampton Wanderers, will make any other refunds necessary.
Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website, where possible we will offer alternative items on customer approval. If this is not possible, we will place out of stock items on back order and it will follow as soon as possible on a separate delivery. Customers can choose to accept a partially complete order at the time of checkout. If any items are likely to take more than three weeks the club will contact the customer to check with whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.
Shirt printing is charged at £15. This includes up to 12 letters and 2 numbers. Any additional letters are charged at £1 each. Patches have a separate charge of £7 for the pair.
Please note, that once a shirt has been printed with a name or number it cannot be exchanged or refunded unless the shirt is deemed faulty. We are unable to provide a refund or exchange if that player leaves the Club or changes his squad number whilst still at Wolverhampton Wanderers Football Club.
We will collect information from our supporters and customers when completing sales transactions and will also require such information when entering competitions run by the club. Where we purchase data we will ensure that the data is compliant with the marketing preferences of the individuals included. This includes, but is not limited to, the Telephone Preference Service (TPS) and the Mail Preference Service (MPS).
We will use the information that we hold for administration and customer services purposes, to ensure that your purchasing experience with the club is completely satisfactory. We will also use the information for marketing purposes. This includes profiling your purchasing habits to assist us in marketing our future campaigns. By not providing your information this may affect the service that we deliver to you and will also restrict us from sending you both informative and promotional communications. For example, most of our promotional offers are communicated via email in the first instance, opting out from receiving emails from Wolverhampton Wanderers may result in you not receiving the information or being made aware of the offer.
We will store your information within our transactional systems and central database and will take reasonable measures to ensure that the information we hold is accurate and relevant. We may send you information from our business partners. These communications will come from Wolverhampton Wanderers and you will be able to opt in or out of them in the normal manner. We may pass certain information to external parties that will assist us in profiling our current and potential customers. Any data passes on will be covered by a Non-Disclosure Agreement and may not be used or passed on by the third party for any purpose and must be destroyed upon completion of the requested task.
When providing your data we will ask you to confirm your contact preferences and these requests will be stored against your personal data. You may opt in or out of communications at any time by writing to The Data Controller, Wolves FC, Molineux Stadium, Waterloo Road, Wolverhampton, WV1 4QR, calling the TicketLine on 0871 222 1877, emailing email@example.com or following the unsubscribe link at the bottom of all bulk emails sent by Wolverhampton Wanderers FC. We will endeavour to action all requests within the legal requirement of 21 days. Where we request you to provide sensitive data we will ask you to explicitly consent to provide this information and allow us to process it. At any time you can request a copy of all of the information that we hold with regard to your personal data. All requests must be made in writing to The Data Controller, Molineux Stadium, Waterloo Road, Wolverhampton, WV1 4QR and a fee of £10 submitted with the request.
To ensure that we follow your instructions correctly and to help us improve our service to you we may monitor and record our communications. When you provide us with information about another person you confirm that they have appointed you to act for them and consent for us to process their personal data. They will have the opportunity at any time to amend their marketing preferences via the channels detailed above. As per the Data Protection Act 1998, children that are at least 12 years old are deemed to have the understanding to exercise their own rights with regard to data protection and therefore they have the responsibility to provide and amend their own details. For children under 12 personal details are to be provided and amended by the child's parent or guardian.
What is a Cookie and why do we need to use them?
Cookies are little data files which are sent to your browser from a website that you visit. They are stored on your computer's hard drive.
Cookies allow us to automatically identify you so that we can identify the items you wish to purchase, and to identify where the order is to be delivered. When you Login or press 'Add to Basket' or on the item page your computer will automatically be issued with a Cookie.
Can I opt out of cookies?
Yes. There are a number of options available. You can set your browser either to reject all cookies, to only allow “trusted” sites to set them, or to accept only those cookies from those websites which you are currently on.
However, please note – if you do delete all your cookies, some features of our website, such as remembering your login details or allowing you to place an order, will not function as a result.
Wolverhampton Wanderers FC sends cookies from this website in order to provide persistent session management and only monitors the IP addresses of visitors to assess which pages are the most popular. These IP addresses are not linked to any personal data so that visitors to our website remain anonymous.
This site is developed and hosted by Medoc Computers Ltd on behalf of Wolverhampton Wanderers FC. Please address all your requests and/or queries about our data protection policy to Medoc Computers Ltd, Meadow House, Meadow Lane, Nottingham, NG2 3HS.